Gateway Software
 
FREQUENTLY ASKED QUESTIONS
General Questions:
  • In a nutshell, what are Credit Card Transaction's services? Do I have to use them all?
  • How does Credit Card Transaction's process work?
  • Why should I use Credit Card Transactions?
  • Will my order forms need to reside on Credit Card Transaction's server?
  • What fields are required in my order form for the process to work?
  • How do I (the merchant) get paid?
  • Do customers need to belong to an online bank to use Credit Card Transaction's system?
  • What information do my customers provide for order processing?
  • How do my customers keep track of the transaction?
  • How long have Credit Card Transaction's services been in use?
  • What prevents the interception of account information on the Internet?
  • What about my customers who aren't on the Internet?

    Credit Card Acceptance (VirtualPay):

  • How do I accept credit cards online?
  • I already have a merchant account. Do I need a new one?
  • Do I need a credit card terminal or processing software?
  • Does VirtualPay perform address verification (AVS)?
  • Can I post a credit to a customer's card?
  • Can I void transactions online?

    Online Check Acceptance (VirtualPayEFT):

  • How do I accept payments via EFT?
  • Do I need a merchant account or any special hardware or software?
  • Can VirtualPayEFT transactions be returned by my bank for non-sufficient funds (NSF), etc.?
  • More information about VirtualPayEFT



    In a nutshell, what are Credit Card Transaction's services? Do I have to use them all?

    VirtualPay: Real-time credit card acceptance
    VirtualPayEFT: Check payment acceptance (via electronic funds transfer)
    RediCart: Robust website shopping cart service
    VirtualPayPromo: Professional website promotion service
    FormWizard: Easy website order form creation

    You don't have to use all of these services. Registration with Credit Card Transactions allows you to use as many of them as you'd like.   



    How does Credit Card Transaction's process work?
    • Customer visits your web site* and chooses to buy your product/service.
    • Customer completes an order form on your web site*, securely providing credit card or check info.
    • Completed form is submitted to Credit Card Transaction's secure server for verification.
    • You receive real-time online authorization from our server.
    • Order confirmation is immediately sent to you and to customer.
    • Customer's credit card or checking account is debited; your bank account is credited.
    • The transaction appears on customer's credit card or checking account statement.

      * If you do not have a web site, you can obtain your customers' information via phone, fax, or in person, and then submit it securely through Credit Card Transaction's Virtual Terminal.

       



    Why should I use Credit Card Transactions?

  • More Sales. With the explosive growth of Internet shopping, you can't afford not to accept payments online. Credit Card Transactions allows you to give your customers multiple payment options; whether they choose to pay with a credit card or a checking account, they can make their payments immediately--and securely--at your website.
  • Simplicity. Credit Card Transactions provides hands-off payment acceptance. Though you are welcome to enter your customers' orders manually, Credit Card Transactions is designed to spare you that effort. You don't need to handle any transactions yourself. Your customers can enter their own information--24 hours a day--and Credit Card Transactions will automatically do the rest.
  • Speed. Your customers' orders are processed in real-time (immediately). Each transaction takes only 5-30 seconds, depending on Internet traffic and the speed of your processor. This enables you to allow access to member-only areas, allow instant downloads, etc.
  • Quick Payment. With Credit Card Transactions, it takes very little time to receive payment for the orders placed on your site. Funds can be deposited directly into your account.
  • Flexibility. Your customers can place and pay for their orders online--automatically--or you can take their orders by phone, by fax, or in person.
  • Security. The fact that you never have to handle your customers' payment information greatly increases its security. All orders are placed via Credit Card Transaction's secure server, eliminating the risk of information theft. Your web site can be hosted on any server without compromising the security of your customers' data.
  • Price. Credit Card Transaction's prices are exceptionally competitive.



    Will my order forms need to reside